Customer Service

contact us

+Customer Service

Feel free to contact Customer Service with any questions and/or concerns. A customer service representative is available Monday to Friday from 8AM-5PM CST.

EMAIL: customer.service@lemystere.com

TELEPHONE: 1.866.267.3611

MAIL: LeMystere.com | ATTN Return/Exchange Processing | 400 West Chickasaw Avenue | McAlester, OK 74501

my account

+How do I create an account?

Click the MY ACCOUNT link at the top right side of our site. Under NEW CUSTOMERS click REGISTER. Simply follow the prompts to fill in your information. Click the SUBMIT button to complete your account setup. Your information is never sold to any other company and is kept completely private.

+How do I edit my account information?

Click the MY ACCOUNT link at the top right side of our site. Once you are signed in, you may edit any of your information including:

• Change email address or password
• Change email preferences
• Manage billing addresses
• Manage shipping addresses
• View gift certificate balance

+I forgot my password.

Click the MY ACCOUNT link at the top right side of our site. Click the FORGOT YOUR PASSWORD link located below the password field. This link will send an email to your provided email address with your password.

shipping

+How much is my shipping cost?

LeMystere.com offers Free Standard Shipping on all orders over $75. Any order totaling $74.99 and below ships UPS Ground for $8.00.
You may upgrade to express shipping (3-5 Business Days) for a fixed fee of $15 & Priority shipping (2-3 Business Days) for a fixed fee of $35.

Please allow 24-48 hours for order processing, in addition to above mentioned delivery time (excluding weekends).

+How will I know when my order has shipped?

When your order ships from our warehouse you should receive a Shipment Notification via email that includes a tracking number to the email address you provided. If you have not received this email and believe your order should have shipped, click the MY ACCOUNT link at the top right-hand side of our website. Here you can view the status of any orders you have placed. Click on REVIEW ORDERS/TRACK PACKAGES. Next to each of your orders will be listed its current status; ‘processing’ orders have not yet shipped, 'shipped' orders have left the shipping center and you may track their location directly through the shipping carrier.

+When will my order ship?

Once your order is placed, please allow 24-48 hours for order processing before your order is shipped. You will receive a Confirmation of Shipment email from us to the address you provided during checkout.

+Do you ship to my country?

We currently do not ship, bill, or process international orders. We ship exclusively in the United States.

+Do you ship to P.O. Boxes?

No, we currently cannot ship, bill, or process orders to P.O. boxes.

+Do you ship to Military Addresses (APO/DPO/FPO)

Yes, but any order being shipped to an APO/DPO/FPO address must be made via telephone. Please call Customer Service at 1.866.267.3611, Monday to Friday from 8AM-5PM CST, for assistance placing & shipping your order.

returns & exchanges

+How do I return or exchange my product?

Start your return here https://lemystere.happyreturns.com/
LeMystere.com gladly accepts returns or exchanges of unworn, unwashed, undamaged, or defective merchandise purchased directly from LeMystere.com. Please contact Customer Service to notify of return or exchange.

EXCHANGE: Exchanges within 30 days of the original purchase date, for items equal to the original dollar amount, will be accepted. We will send you a pre-paid return label. Please call Customer Service at 866.267.3611 to initiate your exchange. Representatives are available Monday to Friday from 8am – 5pm CST.

RETURN: Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than 30 days after the purchase date will be in the form of a merchandise credit redeemable with your next purchase.

A credit will be issued as soon as we receive and process your return.Please allow up to 2 billing cycles for a refund to appear on your credit card statement. Special offers may be subject to reduction by a return/exchange or cancellation.

Clearance items are FINAL SALE; they cannot be exchanged or returned.

+What is the return address?

LeMystere.com
ATTN Return/Exchange Processing
400 West Chickasaw Avenue
McAlester, OK 74501

+I received the wrong product.

If you feel that you have received the wrong product, please contact Customer Service within 72 hours of receiving the order so that we are notified of the error and can begin to make the necessary adjustments.

+What about backorders?

LeMystere.com does not accept backorders.

track/review or cancel order

+How do I change quantities or cancel an item in my order?

Click the MY ACCOUNT link at the top right-hand side of our website to view the orders you have placed. Then, click CHANGE QUANTITIES/CANCEL ORDERS to find and edit your order. Please note that once an order has begun processing or has shipped, it is no longer possible to edit the order.

+How do I track my order?

When your order ships from our warehouse you should receive a Shipment Notification email that includes a tracking number to the email address you provided. If you did not receive this email, you may alternatively locate your tracking number by clicking on the 'My Account' link at the top right hand side of our website and locating the order for which you are inquiring. Once you have located the tracking number, you may enter it into the shipping carrier's online package tracking system.

+What do I do if my order was not delivered?

Click the MY ACCOUNT link at the top right-hand side of our website to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipping carrier to confirm that your package was delivered. If your package shows a status of Delivered, yet you have not received it, please contact Customer Service for assistance.

+An item is missing from my shipment.

If your order arrived only partially complete, it is possible that inventory was no longer available on the item(s) you selected. You should have received an email notification or phone call from Customer Service informing you of your order status. Please contact Customer Service for any further questions or assistance.

e-gift certificates & special promotions

+How do I buy an e-gift certificate?

To purchase an e-gift certificate, click here.